Ashen

Returns Policy

We want you to love every item you purchase from us. If something isn’t quite right, here’s how we handle returns and exchanges: 7-Day Exchange Policy: We offer a 7-day exchange policy. If you’re not happy with your purchase, you can exchange it within 7 days of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached. How to Exchange: Simply contact our customer service team at [email address] or visit the “Return & Exchange” section in your account. We’ll guide you through the exchange process and provide you with all necessary details. Return Shipping: Return shipping costs are the responsibility of the customer, unless the item is defective or incorrectly shipped. We recommend using a trackable shipping service to ensure the safe return of your items. Refunds: Once we receive and inspect the returned item, we will process your exchange or refund. Refunds will be issued to your original payment method. Please allow up to 10 business days for the refund to appear. Non-returnable Items: Certain items, such as sale products or intimate apparel, may not be eligible for return. Please check the product page for specific exclusions. Multiple Payment Options We want to make your shopping experience as easy as possible, which is why we offer multiple payment options to suit your preferences: Credit & Debit Cards Bank Transfers Cash on Delivery (Pakistan) Online Wallets International Payment Methods for global customers Important Notes Color Disclaimer: Due to lighting, photography, and monitor settings, the color of the items may vary slightly from what is seen on your screen. Please keep this in mind when ordering..

Shipping

Shipping Information We want you to shop with confidence, knowing that your order will be delivered safely and efficiently. Here’s everything you need to know about shipping: Free Shipping: Enjoy free shipping all over Pakistan! For international orders, enjoy free shipping on orders above Rs. 50,000. Order Processing: All orders will be processed and dispatched within 7 working days. Please note that during peak seasons, processing times may take a little longer, but we’ll keep you updated. Shipping Times: Delivery times depend on your location and the shipping method chosen at checkout. Once your order has been dispatched, you will receive a tracking number for easy tracking. Packaging: We ensure your items are securely packed to reach you in perfect condition. International Shipping: We ship internationally to select countries. Free shipping is available on international orders above Rs. 50,000. Check the checkout page for full details.