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We do our best to ensure that the product descriptions and photographs provided on the website are accurate. However due to the lighting used in the shoot and your device display, slight color variations are expected. We do not accept responsibility for slight variations in color or style.

We offer Cash on Delivery (COD), Bank Transfer and Credit/Debit card payment options to our customers.

Yes, you can change your order within the first 24 hours of placing the order. Once your order is dispatched, it cannot be changed.

Yes, you may cancel your order at any time within the first 24 hours of placing the order. Once the order has been shipped, you will receive shipping confirmation via email that will contain the tracking information. As soon as the product has been shipped, our exchange policy will be applicable.

La Elise reserves the right to cancel orders for reasons such as, but not limited to, the item is out of stock, pricing errors, or the credit card payment is declined by the issuing financial institution.

We will usually dispatch your order within 48 hours of it being placed on our website. Orders for “Made to order” or “Stitched” items will be shipped as specified on the relevant product page.

Pre-booked orders will usually be shipped on or just before the launch date of the collection. Orders placed during restock will be shipped as per the date mentioned on the product page.

We use PostEx as our primary courier to deliver orders within Pakistan and DHL as our primary courier for international orders.

For all Cash on Delivery (COD) orders, you will need to pay the rider first before getting the shipment. Once your order is dispatched, it takes 3-5 working days for your order to be delivered anywhere in the world. Delivery times can vary depending on the country and city of the consignee.

Custom laws vary country to country, so you may be required to pay customs and/or excise duties or other taxes upon delivery in your country. It is at the sole discretion of the Customs Department in your country whether they charge any such duties or taxes on your order. La Elise does not collect any such duty on behalf of any authority and may not be held liable or responsible for any such charges.

The courier will make three attempts to deliver your order and they will also contact you to arrange delivery. After three attempts it will be returned to us.

Once your order is shipped you will receive all the tracking information from us by email, which you can use to track your order. You can track your order by logging into your account on the website or by contacting us. You can also track your order in these ways:

Local: PostEx’s website: https://www.postex.pk

International: DHL's website: https://www.dhl.com/en/express/tracking.html or contact their helpline in your country.

We have a 7 days exchange policy which means you have to inform us within 7 days of receipt of your order to request an exchange. In case of exchange customer will be responsible for all shipping/handling charges. To start a return, you can call us at +92 321 0666988 or contact us at support@laeliseonline.com

We do not offer returns unless the customer has received a damaged product. Colors may vary from shoot and minor variations will not be considered as manufacturing defect.